FYTR / Information
Delivery & Returns
Delivery
Each FYTR piece enters production after you order. Please allow 2–7 business days for fulfilment before dispatch. During peak periods, production may take slightly longer.
Estimated transit time after dispatch
- United Kingdom: 2–5 business days
- European Union: 3–10 business days
- Rest of world: 5–20 business days
Transit times are estimates and can be affected by couriers, customs and seasonal demand. Shipping is calculated at checkout. Customs charges may apply to international orders outside the UK/EU and are the customer’s responsibility.
When your order leaves the studio, we will email your tracking details. Please allow 24–48 hours for tracking to activate.
30-day returns
You may request a return for an eligible standard, non-personalised FYTR item within 30 days of delivery. This includes choosing the wrong size, changing your mind, or preferring a different colour or fit in person.
A standard FYTR garment is not treated as personalised simply because it is produced after you place the order.
To start a return, email info@fytrsport.com with your name, order number and the item you wish to return. Please wait for return instructions before sending anything back.
Return condition
Items must be unworn, unwashed, with original labels attached and in their original condition. You may inspect an item as you would in a shop. If handling beyond that has reduced its value, a reasonable deduction may be made from the refund.
Return shipping
You are responsible for the cost of returning an unwanted item and for ensuring it reaches us safely. We recommend using a tracked service. If an item is faulty, damaged on arrival, misdescribed or incorrect, FYTR will cover reasonable return costs where required.
Refunds
Eligible refunds will be returned to the original payment method. We will refund the item price and the cost of our standard delivery option. Any extra amount paid for upgraded delivery is not refundable unless required by law.
We will issue the refund within 14 days after receiving the returned item, or within 14 days after you provide evidence that it was sent back, whichever is earlier. Your bank or payment provider may need additional time to show the refund.
Exchanges
For the fastest size or colour change, return the eligible item for a refund and place a new order.
Damaged, misprinted or incorrect items
If your order arrives damaged, misprinted or incorrect, email info@fytrsport.com as soon as possible with your order number, a description and clear photographs. We will make it right. In many cases, the faulty item will not need to be returned.
Lost packages
Check your tracking link, neighbours and local depot first. If the carrier confirms the parcel is lost, contact us and we will arrange the appropriate resolution.
Wrong address
If an incorrect address was entered and the order has already shipped, we may be unable to reroute it. A returned package can be sent again, but an additional shipping fee may apply. Please check your details carefully at checkout.
Cancellations and changes
Orders enter production quickly. Email us as soon as possible if you need to cancel or change an order. We will help where we can; your statutory cancellation rights are not affected.
This policy does not limit rights provided by applicable consumer law.